Crashing very often with latest patch

Technical support requests for Capitalism Lab
Traks
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Re: Crashing very often with latest patch

Post by Traks »

Because it was latest industry I added and then it crashed.
I will try Beta version and report if it improves result. I guess new game needs to be done.
Traks
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Posts: 23
Joined: Sat Oct 12, 2013 5:35 pm

Re: Crashing very often with latest patch

Post by Traks »

Update:
Beta version crashes with the same error, but much more rarely.Within 1 year of gametime it crashed once with that error and 2 two "Cap.exe has stopped working", but at least that way it is more or less playable.
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David
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Re: Crashing very often with latest patch

Post by David »

That's strange.

Could you please send me your computer configuration file DxDiag.txt for investigation. You may produce the DxDiag.txt file by running the Command prompt from the Windows Start menu, then type “DxDiag” on the Command prompt.

When the DxDiag window is opened, click on the “Save All Information” button at the center bottom of the window. Then send over this file as an email attachment.

More detailed instructions for generating dxdiag file:

For Windows Vista/Windows 7 users:
1. Click the Start button.
2. In the Search field, enter 'dxdiag'. The diagnostic tool will run.
3. Click to 'Save All Information' and save "dxdiag.txt" to your desktop.
4. Attach the "dxdiag.txt" document to your support email.

For Windows XP users:

1. Click the Start button.
2. Click 'Run'.
3. In the open dialog box, type: 'dxdiag'. The diagnostic tool will run.
4. Click to 'Save All Information' and save "dxdiag.txt" to your desktop.
5. Attach the "dxdiag.txt" document to your support email.

--------------

By the way, does anybody else encounter the same problem?
Traks
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Re: Crashing very often with latest patch

Post by Traks »

Even I did not encounter this problem with earlier versions.
Dxdiag is attached.

P.S. txt extensions are not allowed on this forum.
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David
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Re: Crashing very often with latest patch

Post by David »

We have prepared a special version for your testing.

Please download it from: http://www.capitalismlab.com/capserver/ ... R2637D.zip and apply this patch to your RELEASE version.

When you run the game and see the error message (which will contain additional debug info), please capture the screenshot and send it to us.
Traks
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Re: Crashing very often with latest patch

Post by Traks »

Ok, I finally reproduced the same problem.
I did use your version, but it did not add any extra information to screenshot.
I did save screenshot, but that screenshot still contains same error.

Also, starting screen says it is 6.37 version now.
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David
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Re: Crashing very often with latest patch

Post by David »

We have updated the file. Please download it again from: http://www.capitalismlab.com/capserver/ ... R2637D.zip and apply this patch to your RELEASE version.

This time, it should display "2.6.37D" on the main menu (with the extra 'D' letter) and the error message should contain additional info.

Thanks.
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