I installed CapLab 2.6.38 after not playing for over a year on my new laptop. When I launch the game, the launcher pops up where I am asked to log in. I do this, the launcher closes, screen goes black for a second and then I'm back to the desktop, without any error message. I tried to locate any logs that could contain an error but found nothing.
Any known issues with my system specs?
Asus Zenbook LA303 (Core i5200U, 8 GB RAM, NVIDIA 940M with 353.62 Drivers installed) on Windows 10 Home (x64).
Anything I could tune? Anywhere to look for error logs?
Game not starting
- David
- Community and Marketing Manager at Enlight
- Posts: 9356
- Joined: Sat Jul 03, 2010 1:42 pm
- Has thanked: 17 times
- Been thanked: 48 times
Re: Game not starting
Please send email us at info@enlight.com with your computer configuration file DxDiag.txt for investigation. You may produce the DxDiag.txt file by running the Command prompt from the Windows Start menu, then type “DxDiag” on the Command prompt.
When the DxDiag window is opened, click on the “Save All Information” button at the center bottom of the window. Then send over this file as an email attachment.
Thanks,
Enlight Support
More detailed instructions for generating dxdiag file:
For Windows Vista/Windows 7 users:
1. Click the Start button.
2. In the Search field, enter 'dxdiag'. The diagnostic tool will run.
3. Click to 'Save All Information' and save "dxdiag.txt" to your desktop.
4. Attach the "dxdiag.txt" document to your support email.
For Windows XP users:
1. Click the Start button.
2. Click 'Run'.
3. In the open dialog box, type: 'dxdiag'. The diagnostic tool will run.
4. Click to 'Save All Information' and save "dxdiag.txt" to your desktop.
5. Attach the "dxdiag.txt" document to your support email.
When the DxDiag window is opened, click on the “Save All Information” button at the center bottom of the window. Then send over this file as an email attachment.
Thanks,
Enlight Support
More detailed instructions for generating dxdiag file:
For Windows Vista/Windows 7 users:
1. Click the Start button.
2. In the Search field, enter 'dxdiag'. The diagnostic tool will run.
3. Click to 'Save All Information' and save "dxdiag.txt" to your desktop.
4. Attach the "dxdiag.txt" document to your support email.
For Windows XP users:
1. Click the Start button.
2. Click 'Run'.
3. In the open dialog box, type: 'dxdiag'. The diagnostic tool will run.
4. Click to 'Save All Information' and save "dxdiag.txt" to your desktop.
5. Attach the "dxdiag.txt" document to your support email.
-
- Posts: 2
- Joined: Sat Jul 02, 2016 5:34 pm