Insurance Front Office
An insurance front office is where an insurance company serves its customers face to face.
Set up an Insurance Headquarters first. Front offices cannot be opened without one.
Overview
The operation at a glance. The staff training budget is set here.
| Figure | What drives it |
|---|---|
| Staff skill level | The training budget you set. With the City Economic Simulation DLC enabled, the city’s education level affects it too. |
| Customer waiting time | How busy the office is against how many staff serve it. Open new front offices when the wait grows alarming. |
| Quality of service | Primarily the staff skill level. Once customer waiting time passes 30, it starts dragging service quality down. |
| Insurance company brand rating | The company’s brand in this city. Raise it with advertising, on the Marketing tab. |
Competition
The market share each competing insurance company holds in this city.
Marketing
Advertise on selected media channels to raise the company’s brand rating.
