Insurance Front Office

An insurance front office is a location where an insurance company offers face-to-face services to its customers. Note that you must set up Insurance Headquarters prior to opening front offices.

You could access various information pages from an insurance front office to oversee its operation. The details are described below.

Overview

This page provides an overview of the insurance front office’s operation. You may change the staff training budget here.

Staff Skill Level
The staff’s skill level affects the quality of service of this insurance front office. You may set the training budget to provide training to the staff to increase their skills. If the City Economics Simulation DLC is enabled, it is also affected by the education level of people in the city.

Customer Waiting Time
A long customer waiting time negatively affects the service quality of this insurance front office. To serve your customers better, you should open new front offices whenever the customer waiting time is alarmingly long.

Quality of Service
The quality of service of this insurance front office is primarily determined by the Staff Skill Level. When the Customer Waiting Time is higher than 30, it starts to negatively affect the Quality of Service.

Insurance Company Brand Rating
The brand rating of the insurance company in this city. To increase it, select the Marketing tab and set up advertising.

Competition

This page shows how much market share each competing insurance company has in the current city.

Marketing

You may advertise your insurance company on selected media channels to increase your insurance company’s brand rating.