Capitalism Lab Support FAQ

You may also email info@enlight.com for support if you have encountered a problem that cannot be resolved with the following FAQ.

Q: How will the game be delivered to be me after ordering it?

A: The game will be delivered to you via digital download. After ordering Capitalism Lab, you will be provided with a download link to download the game installer. Normally, the entire download process will only take a few minutes with a high speed Internet connection.

Q: Do I have to install Capitalism 2 in the first place, in order to run Capitalism Lab?

A: You can run Capitalism Lab without the presence of Capitalism 2 in your computer, as Capitalism Lab can run independently. 

Q: Is Capitalism Lab available in other language versions, besides the English version?

A: Capitalism Lab allows users to localize the game text on their own. Thanks to the efforts of the contributors, the user-made translations for Capitalism Lab are now available in the following languages:

  • German
  • French
  • Russian
  • Korean
  • Chinese
  • Japanese
  • Brazilian Portuguese

Click here to go to the user-made translation download page

Q: I forgot my login user id. for my Capitalism Lab account. How can I retrieve it?

A: You can enter your email and your password on the following page and it will show your user id.
https://www.capitalismlab.com/account/logout.html

Q: If forgot both my login user id. and password for my Capitalism Lab account. Any solution?

A: If you also forgot your password, you may type in your email address only on this page:
https://www.capitalismlab.com/account/change_password.html

Q: On the Single Player Game menu, there is no response clicking on the Custom Game option. 

A: Please check if you have any anti virus software running in background. If so, there is a possibility that the firewall of your anti virus software may block the game’s communication with the game server. You may check your anti virus software’s user manual about how to add Capitalism Lab to one of its approved app to prevent it from being blocked by the firewall.

Q: I ran Capitalism Lab and saw a black screen.
 
A: You may try the following solution:

1) Right-click on the Capitalism Lab icon to open the properties window.

2) Select the “Compatibilities” tab and check the Windows XP Compatibility option.

3) Enable the option “Disable display scaling on high DPI settings.”

4) Enable the option “Run this program as an administrator.”

5) Run the game.

Q: I ran Capitalism Lab in windowed mode and got a blank window and an error message.

A: You may try the fullscreen mode and see if it can resolve the problem.

On the Capitalism Lab launcher window, select the option [  ] Force running in 1024 x 768 full screen mode and start the game.

If the problem persists, please email info@enlight.com for support.

Q: I cannot run Capitalism Lab in windowed mode.

A: In your My Documents folder, you can find “My Games” folder and “Capitalism Lab” subfolder, please delete the file CONFIG.DAT, and see if it will resolve the problem.

Q: I have lost my Capitalism Lab Installer file. Where can I download it again?

A: You may click here to download the Capitalism Lab Installer again.

Q: Does Capitalism Lab run on a Mac computer?

A: Although Capitalism Lab does not run natively on a Mac, you may use a software product called “Parallel Desktop” to run the game on a Mac.

Parallel Desktop is a product that allows you to run Windows applications on a Mac. For more information, please check out the Parallel Desktop web site at: http://www.parallels.com

Q: Does Capitalism Lab come with a manual PDF file? 

A: All the new features and improvements of Capitalism Lab over Capitalism 2 are detailed on the Capitalism Lab web site and there will be no additional manual PDF file. In the event that there is any information you are seeking about the game and you cannot find it on the web site, you may let us know and we will follow up by providing you with the relevant information.

Q: What is Capitalism Lab Post-Release Beta version?

A: Please read this forum post for the details: FAQ about Capitalism Lab Post-Release Beta

Q: How can I disable auto patching in the Capitalism Lab Launcher?
A: Place a dummy file called no_auto_patch.txt file into your Capitalism Lab folder. When Capitalism Lab Launcher detects the file, it will no longer perform auto patching.
To create no_auto_patch.txt, simply open Notepad and save the empty text as no_auto_patch.txt into your Capitalism Lab folder.
If you are not sure where your Capitalism Lab program folder is located, you could right-click on the Capitalism Lab game icon and select “Properties”, then select “Open File Location” to open the folder.